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Adobe Creative Cloud Account Setup and Logging In and Out

Setting up Your Adobe Account

  1. Students submit a request for an account at http://www.adobe.psu.edu/
    Staff submit a request to the helpdesk to have an account created
    Faculty may either submit a request to the helpdesk or sign up through the webpage http://www.adobe.psu.edu/

  2. If you signed up through the webpage, you will receive a confirmation email from software @ PennState
  3. You will receive an email from Adobe when your account is ready to use.
  4. Once your account is ready to use, it will be linked to your Penn State Access account and password. You may install the Creative Cloud app to manage the individual programs.
  5. When installing Adobe apps on a PSU\CLA owned computer you will install the Adobe Creative Cloud app from Self Service if you use a MAC and Software Center if you use a PC. Please see the specific instructions below for your appropriate operating system.
  6. If you need instructions on using Self Service on a Mac or Software Center on a PC see the Apple Self Service Tutorial or the Windows Software Center tutorial on our FAQ page at http://it.la.psu.edu/self-help-faqs.

Logging In to Creative Cloud on a Windows PC and Installing Apps

  1. If the Adobe Creative Cloud app isn’t already open, go to your Start Menu --> All Apps --> Adobe Creative Cloud Folder --> Adobe Creative Cloud app

  2. Enter your Penn State email address into the Email Address field, the password field can be left blank.

  3. Choose Enterprise ID

    Image of the Enterprise ID selection screen.

  4. Sign in to the WebAccess page using your Penn State Access account and Duo security.
     WebAccess Image for login
  5. If you are successfully logged in to the client, you will see an app window that looks like the picture below. Next, click on the Apps link near the top of the Creative Cloud app window to see the available apps.
     
  6. If you already have Adobe apps loaded, you will see Update buttons beside them. For new apps, you don't have loaded you'll see Install buttons next to the app. Installed apps that do not have an update available will have an Open button next to them.

    For installed apps that have an Open button next to them, if you hover your pointer over the Open button a Cog Wheel icon will appear to the left of the Open button. If you left click this Cog Wheel icon a menu will appear giving you the options to Manage Application or Uninstall the app.
     
  7. Update and install apps as you see fit. As long as you use the Adobe Creative Cloud app you do not need admin rights to install, update, manage or uninstall an Adobe Creative Cloud app. 

Logging Out of Creative Cloud on a Windows PC

  1. If the Adobe Creative Cloud app isn’t already open, go to your Start Menu --> All Apps --> Adobe Creative Cloud Folder --> Adobe Creative Cloud app

  2. Next click on the menu button on the upper right hand side of the Creative Cloud app window.  The menu button looks like cogwheel with a downward pointing arrow to the right of the wheel. 
  3. Choose Preferences… from the menu.
     
  4. Click the blue Sign Out button on the right side of the Preferences screen.
  5.  Click the Sign Out button on the confirmation dialog that pops up.
     
  6. At this point, you should be logged out of your Creative Cloud account. You will see the screen below if you are successfully logged out.
     

Logging In to Creative Cloud on a Mac and Installing Apps

  1. If the Adobe Creative Cloud app is not already open, go to your Applications folder, Adobe Creative Cloud Folder then open the Adobe Creative Cloud app.

  2. Enter your Penn State email address into the Email Address field, the password field can be left blank.
  3. Choose Enterprise ID
    Image of the Enterprise ID selection screen.
  4. Sign in to the WebAccess page using your Penn State Access account and Duo security.
    WebAccess Image for login
     
  5. If you are successfully logged in, you will see an app window that looks like the picture below. Next, click on the Apps link near the top of the Creative Cloud app window to see the available apps.

     
  6. If you already have Adobe apps loaded you will see Update buttons beside them. For new apps, you don't have loaded you'll see Install buttons next to the app. Installed apps that do not have an update available will have an Open button next to them.

    For installed apps that have an Open button next to them, if you hover your pointer over the Open button a Cog Wheel icon will appear to the left of the Open button. If you left click this Cog Wheel icon a menu will appear giving you the options to Manage Application or Uninstall the app.
     
  7. Update and install apps as you see fit. As long as you use the Adobe Creative Cloud app you do not need admin rights to install, update, manage or uninstall an Adobe Creative Cloud app. 

Logging Out of Creative Cloud on a Mac

    1. If the Adobe Creative Cloud app is not already open, go to your Applications folder, Adobe Creative Cloud Folder then open the Adobe Creative Cloud app.
    2. Next click on the menu button on the upper right hand side of the Creative Cloud app window.  The menu button looks like cogwheel with a downward pointing arrow to the right of the wheel. 
    3. Choose Preferences… from the menu.

    4. Click the blue Sign Out button on the right side of the Preferences screen.

    5. Click the Sign Out button on the confirmation dialog that pops up.
    6. At this point, you should be logged out your Creative Cloud account. You will see the screen below if you are successfully logged out.
       

    Additional Resources

    Creative Cloud Learn and Support
    https://helpx.adobe.com/support/creative-cloud.html

    Beginners Guide
    https://helpx.adobe.com/creative-cloud/learn/start.html

    Tutorials
    https://helpx.adobe.com/creative-cloud/tutorials-explore.html#fundamentals

    Community Forum
    https://forums.adobe.com/community/creative_cloud