Self Help / Frequently Asked Questions
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Welcome to the Do It Yourself section of the website! You will find self-help videos, walk throughs, and tutorials for commonly asked Liberal Arts IT questions listed below.
If you have a suggestion or would like to see more content on specific topics please click on the “help desk request” link below and let us know!
Customer Experience and Engagement
- I want to upgrade to Windows 10, where do I start?
- Windows 10 Shortcuts/Tips
- Apple Self Service Tutorial
- Windows 10 Software Center Tutorial
- Adobe Login Tutorial
- Updating Adobe Creative Cloud Licensing and Apps
- Determining which version of Windows 10 you have installed
- Adobe Creative Cloud Account Setup and Logging In and Out
- Learn More: Network Printer Migration
- Submitting Support Tickets and General Incidents
- Microsoft Operating System Updates
- Microsoft Office Version 2013 and older - End of Life
- Adobe Creative Cloud
- How do I use my PSU-provided Box account?
- Office 365 Configuration and Help Documents
- Remote Connection Instructions for EAD Computers using GlobalProtect
Software Update Instructions
- PC - Upgrading OS
- PC - Uninstalling Software
- PC - Installing Updates
- PC - Installing OS Updates
- PC - Installing New Software
- Mac - Installing New Software
- Mac - Installing Updates
- Mac - Uninstalling Software
- Mac - Upgrading OS
Web and Creative Services
- Resources and Downloads
- What is the Web and Creative Services team PoR Plan of Record?
- What is the Web and Creative Services team VOC Process?
Zoom Settings
- Webinar - PSU Only Participants - Internal Facing
- Baseline Zoom global account settings for Webinars where only Penn State participants are present.
- Using Global Settings
- Learn about what global setting features and behavioral options are available in your Zoom accounts In Meeting settings.
- PSU Zoom Default Setting Changes May 2020
- What you need to know to get your Zoom account set up for the meetings, classes, and events you work with day to day.
- Recommended Zoom Global Account Settings
- Baseline global account settings for Zoom Meetings and Webinars
- Updating your Zoom Client App
- Make sure you're using the latest Zoom client!