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Remote Connection Instructions for EAD Computers using GlobalProtect

To connect to an EAD computer, please follow the directions below.

  1. Submit a ticket with ITLA for a “Remote Desktop Connection Setup Request”.
    1. Within the ticket, please provide us with the name of the computer you are requesting access to.
    2. We will then administer your ticket request and link your account with the requested computer.
  2. Download GlobalProtect installation file: https://pennstate.service-now.com/sp?id=kb_article_view&sysparm_article=KB0013671&sys_kb_id=cbe52eb9db2e14d06ff9e1f5ca961925&spa=1
    Please note: Be sure to check your Windows Operating System to ensure you download the correct installer (32/64-bit). You can do this by Right-Clicking the Start button at the bottom left of the screen, and then selecting ‘System’. Under device specifications check the System Type for 32 or 64-bit.
  3. Once installed, find and launch the GlobalProtect program
  4. In the Portal address field, type: secure-connect.psu.edu
  5. Click Connect
  6. When the connection is established a window will open to a Microsoft Sign in screen where you will enter you PSU email address. Ex. abc123@psu.edu
  7. You will get redirected to the WebAccess screen (make sure your username is all lowercase)
  8. After entering your Penn State username/password you will select your DUO option
  9. You will now have the option to select if you want to reduce the number of times you are asked to sign into Global Protect.
  10. One accepted, GlobalProtect will connect and you will now have access to the PSU network.

Troubleshooting:

Some users have experienced connection issues after switching to GlobalProtect. Please check the following to ensure you are meeting all requirements.

  • Make sure that the machine you are trying to connect to is powered on and has interest access.
  • GlobalProtect requires the use of an Anti-Virus program being installed on the computer used to connect to PSU network. To acquire a compatible anti-virus program, visit: https://security.psu.edu/education-training/anti-virus/ and select an option from the list under the ‘Students’ section.
  • Virus Definitions must be up-to-date and have active monitoring enabled.
  • The computer Operating System needs to be up to date.
    • Must be the latest version of Windows 10
    • Latest version of MacOS
  • Cisco AnyConnect is completely uninstalled

RDP CONNECTION INTO WORK COMPUTER

  1. Now that you are connected to the PSU network, search your computer for RDP. If you are using a Mac, you may need to go to the Apple Store and download Microsoft RDP (Icon below).
  2. Open RDP.
    1. a. (PC) In the Computer field, put in your computer name. At the end of the computer name put “.ad.psu.edu”. Example: L2ITLA-WT0000.ad.psu.edu
    2. (PC) You may need to add a username. Click the "show options" button in the bottom left corner of the Remote Desktop Connection window. Add a username into the username field with "PSU\" before your access ID. Example: PSU\abc123
    3. (Mac) Click on the + symbol and Add PC.
    4. (Mac) In the PC name field, type your computer name followed by “.ad.psu.edu” Example: L2ITLA-WT0000.ad.psu.edu
    5. (Mac) Click on the “User Account” drop-down field and select “ Add user account
      1. Username: PSU\YourPSUUserName
      2. Password: WebAccess / DUO password
    6. (Mac) Click the “ Add” button.
  3. (Mac) Double click on the Desktop Icon within the “Saved Desktops” window to open the connection.
  4. (PC) Click on the “ Connect” button