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Remote Connection Instructions for EAD Computers using GlobalProtect

To connect to an EAD computer, please follow the directions below. You will need to have DUO push notifications enabled on your mobile device in order to connect. To enable DUO push, please visit 2fa.psu.edu and go to manage devices. From there you can enable push notifications. The silent push will only be sent to the first device in your list of managed devices.

  1. Submit a ticket with ITLA for a “Remote Desktop Connection Setup Request”.
    1. Within the ticket, please provide us with the name of the computer you are requesting access to.
    2. We will then administer your ticket request and link your account with the requested computer.
  2. Download the GlobalProtect installation file
    1. For Windows: https://pennstate.service-now.com/sp?id=kb_article_view&sysparm_article=KB0013419&sys_kb_id=9e29cbfedb989c1c7fb5266e1396196c
      1. Be sure to check your Windows Operating System to ensure you download the correct installer (32/64-bit). You can do this by Right-Clicking the Start button at the bottom left of the screen, and then selecting ‘System’. Under device specifications check the System Type for 32 or 64-bit.
    2. For Mac: https://pennstate.service-now.com/sp?sys_kb_id=29ab0ff2db1c9c1c7fb5266e139619f4&id=kb_article_view&sysparm_rank=2&sysparm_tsqueryId=511ad7c1db4d9c1029b24a2813961929
  3. Once installed, find and launch the GlobalProtect program
  4. In the Portal address field, type: secure-connect.psu.edu
  5. Click Connect
  6. When the connection is established a window will open to the Web Access login screen.
    1. Username: Your PSU user ID.
    2. Password: Your WebAccess password.
    3. Click OK and check your mobile device for a silent DUO push notification.
  7. Once the PSU credentials are submitted, a DUO window will appear for you to authenticate your account.
  8. Once accepted, GlobalProtect will connect and you will now have access to the PSU network.

Troubleshooting:

Some users have experienced connection issues after switching to GlobalProtect. Please check the following to ensure you are meeting all requirements.

  • Make sure that the machine you are trying to connect to is powered on and has interest access.
  • GlobalProtect requires the use of an Anti-Virus program being installed on the computer used to connect to PSU network. To acquire a compatible anti-virus program, visit: https://security.psu.edu/education-training/anti-virus/ and select an option from the list under the ‘Students’ section.
  • Virus Definitions must be up-to-date and have active monitoring enabled.
  • The computer Operating System needs to be up to date.
    • Must be the latest version of Windows 10
    • Latest version of MacOS
  • Cisco AnyConnect is completely uninstalled

RDP CONNECTION INTO WORK COMPUTER

  1. Now that you are connected to the PSU network, search your computer for RDP. If you are using a Mac, you may need to go to the Apple Store and download Microsoft RDP (Icon below).
  2. Open RDP.
    1. (PC) In the Computer field, put in your computer name. At the end of the computer name put “.ad.psu.edu” and “:” followed by the numbers, 3389. Example: L2ITLA-WT0000.ad.psu.edu:3389
    2. (PC) You may need to add a username. Click the "show options" button in the bottom left corner of the Remote Desktop Connection window. Add a username into the username field with "PSU\" before your access ID. Example: PSU\abc123
    3. (Mac) Click on the + symbol and select Desktop.
    4. (Mac) In the PC name field, put in your computer name. At the end of the computer name, put “:” followed by the numbers 3389. Example: L2ITLA-WT0000.ad.psu.edu:3389
    5. (Mac) Click on the “User Account” drop-down field and select “Add user account
      1. Username: PSU\YourPSUUserName
      2. Password: WebAccess / DUO password
    6. (Mac) Click the “Add” button.
  3. (Mac) Double click on the Desktop Icon within the “Saved Desktops” window to open the connection.
  4. (PC) Click on the “Connect” button
  5. Check your phone/token/tablet because you will have a silent WebAccess / DUO prompt for authentication.
  6. After clicking on the DUO push prompt on your device, a window will open giving you access to your office computer.